Refund policy

Returns and Refund Policy

Under the Swedish Distance Contracts Act, you have the right to withdraw from your purchase within 14 days from the day you receive the product.

To exercise your right of withdrawal, you must notify ASSET studio within the withdrawal period. You can contact us at asset.studio@gmail.com or use the store’s withdrawal function.

After notifying us that you wish to withdraw from the purchase, the product must be returned without undue delay and no later than 14 days thereafter.

You have the right to inspect the product in the same way as you would be able to in a physical store. If the product has been handled to a greater extent than necessary to determine its characteristics or function, and this results in a reduction in value, ASSET studio has the right to make a deduction corresponding to that reduction in value.

Return shipping

The customer is responsible for the cost of return shipping.

We recommend using a trackable shipping method for returns. The customer is responsible for ensuring that the product is suitably packaged during return transport.

Refunds

When the right of withdrawal is exercised, we will refund the amount covered by our reimbursement obligation without undue delay and no later than 14 days from the day we receive your notice that you wish to withdraw from the purchase.

However, we may withhold the refund until we have received the returned product or until you have provided proof that the product has been sent back.

The refund will be made using the same payment method used for the original purchase, unless we expressly agree otherwise.

If you chose a delivery method that was more expensive than the least expensive standard delivery option offered by us, the additional delivery cost will not be refunded.

Custom-made products

The right of withdrawal does not apply to products made according to the customer’s individual instructions or otherwise clearly personalised.

This exception does not apply solely because a product is handmade, unique or produced in a limited number of pieces. The product must have been made or customised specifically according to the customer’s individual wishes for the exception to apply.

Complaints

If a product is defective or damaged, please contact us at asset.studio@gmail.com and describe the issue.

Complaints are handled in accordance with applicable Swedish consumer law and separately from the right of withdrawal.